Tech Support

Websites break, slow down, get hacked, and generally fall into disrepair without regular maintenance. With a WordPressTechs Support Plan you can focus on your business and let us take care of the technical stuff. Our plans cover everything from performance to security – and everything in between. Not only do we keep your site running in tip-top shape, but we can also serve as a valuable resource in your success strategy, offering advice AND solutions to solve your business problems! Just call us your Solution Engineers!

Tech Support

SUPPORT I

$50/Month

  • WP Core Updates
  • Plugin Updates
  • Theme Updates
  • Daily Offsite Backups
  • Database Optimization
  • Security Enhancements
  • Uptime Monitoring
  • Weekday Hours 10AM-8PM Pacific
  • Weekend Hours Critical Support Only
  • Up to 1 Development Hour
  • Email Support
  • Skype Support
  • TXT/SMS Support
  • Phone Call Support
  • Pro Plugin + Theme Licenses
Tech Support

SUPPORT II

$75/Month

  • WP Core Updates
  • Plugin Updates
  • Theme Updates
  • Daily Offsite Backups
  • Database Optimization
  • Security Enhancements
  • Uptime Monitoring
  • Weekday Hours 10AM-8PM Pacific
  • Weekend Hours Limited Availability
  • Up to 1.5 Development Hours
  • Email Support
  • Skype Support
  • TXT/SMS Support
  • Phone Call Support
  • Pro Plugin + Theme Licenses
Tech Support

SUPPORT III

$100/Month

  • WP Core Updates
  • Plugin Updates
  • Theme Updates
  • Daily Offsite Backups
  • Database Optimization
  • Security Enhancements
  • Uptime Monitoring
  • Weekday Hours 8AM-8PM Pacific
  • Weekend Hours 12PM-6PM Pacific
  • Up to 2 Development Hours
  • Email Support
  • Skype Support
  • TXT/SMS Support
  • Phone Call Support
  • Pro Plugin + Theme Licenses

Pro Plugin + Theme Licenses
WP Rocket, Gravityforms, Beaver Builder, All ElegantThemes plugins/themes, All Studiopress themes (Genesis), Soliloquy Pro, All WPMUDEV Plugins, Instagram Feed Pro, jQuery Pin It Button for Images Pro, Ultimate Post Grids Pro, Social Pug Pro.

Search Engine Optimization:
Within Tech Support Plans we can perform an assessment and fix some critical issues, though most cases seo work will fall under Development Hours Rules, for a more comprehensive all-in-one workup you should check out our SEO plans.

Security Protection:
We’ll assess your site’s current security and provide additional hardening including installation and configuration of a Firewall and Antivirus – we’ll also include Rate Limiting to protect against DoS attacks and login monitoring to stop Brute Force hacks in their tracks. If you’re hosted on our servers you will receive a full security suite tailored to protecting WordPress.

Development Hours Rules:
All Maintenance Plans are convertible to development hours on a rolling 30-day basis, so if you need help setting up a new feature or want your logo freshened up or any other large project that’s no problem and won’t incur any extra fees. When converting tech support into development time, tech support for the following 30-days is extremely limited to critical support issues only.

Incompatible Hosting Services:
We can not work in environments at wp.com or techsurgeons hosting.