Tech Support

Websites break, slow down, get hacked, and generally fall into disrepair without regular maintenance. With a WordPressTechs Support Plan you can focus on your business and let us take care of the technical stuff. Our plans cover everything from performance to security – and everything in between. Not only do we keep your site running in tip-top shape, but we can also serve as a valuable resource in your success strategy, offering advice AND solutions to solve your business problems! Just call us your Solution Engineers!

Tech Support

SUPPORT I

$50/Month

  • WP Core Updates
  • Plugin Updates
  • Theme Updates
  • Daily Offsite Backups
  • Database Optimization
  • Security Enhancements
  • Uptime Monitoring
  • Weekday Hours 8AM-8PM Pacific
  • Weekend Hours Critical Support Only
  • Up to 1 Development Hour
  • Email Support
  • Skype Support
  • TXT/SMS Support
  • Phone Call Support
Tech Support

SUPPORT II

$75/Month

  • WP Core Updates
  • Plugin Updates
  • Theme Updates
  • Daily Offsite Backups
  • Database Optimization
  • Security Enhancements
  • Uptime Monitoring
  • Weekday Hours 8AM-8PM Pacific
  • Weekend Hours 11AM-5PM Pacific
  • Up to 2 Development Hours
  • Email Support
  • Skype Support
  • TXT/SMS Support
  • Phone Call Support
Tech Support

SUPPORT III

$100/Month

  • WP Core Updates
  • Plugin Updates
  • Theme Updates
  • Daily Offsite Backups
  • Database Optimization
  • Security Enhancements
  • Uptime Monitoring
  • Weekday Hours 8AM-8PM Pacific
  • Weekend Hours 10AM-8PM Pacific
  • Up to 3 Development Hours
  • Email Support
  • Skype Support
  • TXT/SMS Support
  • Phone Call Support

Search Engine Optimization:
We’ll perform an assessment and fix the most critical issues including any performance/security related problems, we can also monitor changes in your site’s SERP and provide reports on your keyword standings when requested – for a more thorough workup you should check out our SEO plans.

Security Protection:
We’ll assess your site’s current security and provide additional hardening including installation and configuration of a Firewall and Antivirus – we’ll also include Rate Limiting to protect against DoS attacks and login monitoring to stop Brute Force hacks in their tracks. If you’re hosted on our servers you will enjoy a full security suite tailored to protecting WordPress.

Development Hours:
All our Maintenance Plans are convertible to development hours on a monthly basis, so if you need help setting up a new feature or want your logo freshened up or any other large project that’s no problem and won’t incur any extra fees. However, tech support for any given month is limited to being converted to up to the number of dev hours indicated in the support plan (1, 2 or 3 hours depending on your plan level).