Instead of hiring an offshore call-center to provide subpar 24/7 support, we offer experienced professional support during normal business hours. Standard tech support hours are:
Monday through Friday 10AM-5PM Pacific.
Monday through Friday 1PM-8PM Eastern.
Weekend support limited to Critical Issues only.
We can provide any control panel, phpmyadmin or other accesses needed on your request. Depending on your purchased service packages, we may have some access restricted for your sites safety (such as root login for VPS).
WPTechs servers normally experience 99.994% uptime in any given 12 month period, however, because we support and encourage use of 3rd party applications such as Cloudflare/Sucuri/KeyCDN there are times that those services may interrupt your websites individual uptime. While such down time from 3rd party service providers is not covered by our uptime guarantee, we may at our discretion issue a credit if your site is affected by downtime originating from those 3rd party providers.
Yes, we have a dedicated email server reserved for client use, send a support ticket to get setup. Please note, because this service is free and not a part of our core services we must limit technical support involved in the configuration of your personal devices, we do have resources and step by step guides available to help setup but can not include phone or screen-share support. Our free email accounts are throttled to prevent abuse with each mailbox limited to sending up to 50 emails per day.
Yes our remote team stretches across the continental US from Florida to Washington, we even have two team members in Alaska.
Hourly rates are as follows and subject to availability (preference for upgraded support clients):
Graphic design: $50/hr.
Standard tech support: $75/hr or $50/hr for hosting/support clients.
Search engine optimization: $75/hr or $50/hr for hosting/support clients.
Development & programming: $100/hr or $75/hr for hosting/support clients.
Systems administration support: $100/hr.
Security and server audit: $150/hr.
All listed rates here are subject to change at any time on a per-job basis.
YES! We love to give charitable organizations and nonprofits a helping hand any way we can with free services or reduced-rate services, contact us and let us know what your organization does and what needs it may have that we can help with!
We accept credit/debit/PayPal through our payment processors at Stripe, Square, Authorize.net and Paypal.