Thank you for considering WP Techs for your WordPress needs. Whether you have a question, a business inquiry, or simply want to say hi, we are here to listen and assist.
Feel free to drop us a line using the form below or reach out through email at [email protected]. We value your input and look forward to connecting with you to forge a fruitful partnership.
Yes our team is 100% USA based. We’re committed to always giving real-human support, never outsourced.
Instead of hiring an offshore call-center to provide subpar 24/7 support, we offer experienced professional support during normal business hours. Emergency support for offline sites is available 24/7. Standard tech support hours are:
Monday through Friday 10AM-5PM Pacific.
Monday through Friday 1PM-8PM Eastern.
Weekend support limited to critical Issues.
We can provide control panel, phpmyadmin and other access on your request. Depending on your purchased service packages, we may have some access restricted for your site safety (such as root login for VPS). Note SSH/CLI access is available for CORE Next-Gen hosting accounts and VPS/Dedicated servers only.
WPTechs servers normally experience 99.994% uptime in any given 12 month period, however, because we support and encourage use of 3rd party applications such as Cloudflare/Sucuri/KeyCDN there are times that those services may interrupt your websites individual uptime. While such down time from 3rd party service providers is not covered by our uptime guarantee, we may at our discretion issue a credit if your site is affected by downtime originating from those 3rd party providers.
Yes, we have a dedicated email server reserved for client use, send a support ticket to get setup. Please note, because this service is free and not a part of our core services we must limit technical support involved in the configuration of your personal devices, we do have resources and step by step guides available to help setup but can not include phone or screen-share support. Our free email accounts are throttled to prevent abuse with each mailbox limited to sending up to 50 emails per day, and free email service is limited to domains hosted by us.
Hourly rates are as follows and subject to availability:
General Tech Support: $80/hr.
Search Engine Optimization: $80/hr.
Graphic Design: $100/hr.
Custom Dev & Programming: $100/hr.
Server SysAdmin Support: $150/hr.
Security & Server Audit: $150/hr.
YES! We love to give charitable organizations and nonprofits a helping hand any way we can with free services or reduced-rate services, contact us and let us know what your organization does and what needs it may have that we can help with!
We accept credit/debit/PayPal through our payment processors at Stripe, Square, Authorize.net and Paypal.
WPTechs LLC
720 Seneca St Ste 107
Seattle, WA 98101
(929) 260-2344
