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Frequently Ask Questions
These are some of the most common questions and concerns we field, check these to save yourself some time.
Instead of hiring an offshore call-center to provide subpar 24/7 support, we offer experienced professional support during normal business hours.
Standard tech support hours are:
Monday through Friday 10AM-5PM Pacific.
Monday through Friday 1PM-8PM Eastern.
Weekend support limited to Critical Issues only.
VPS accounts have access to all files through FTP and full database access through phpMyAdmin.
Shared Hosting and WP Optimized accounts receive a control panel login with File Manager, FTP and a suite of addon program and services. See your signup receipts and client account for more information.
WPTechs servers normally experience 99.994% uptime in any given 12 month period, however, because we support and encourage use of 3rd party applications such as Cloudflare/Sucuri/KeyCDN there are times that those services may interrupt your websites individual uptime. While such down time from 3rd party service providers is not covered by our uptime guarantee, we may at our discretion issue a credit if your site is affected by downtime originating from those 3rd party providers.
We use a proprietary software stack on VPS servers that would not work with a cPanel installation, however, at your request we can build a special server with cPanel for your use, this does incur an additional $20/month license and service fee.
Yes, we have a dedicated email server reserved for client use, send a support ticket to get setup. Please note, because this service is free and not a part of our core services we must limit technical support involved in the configuration of your personal devices, we do have resources and step by step guides available to help setup but can not include phone or screen-share support. Our free email accounts are throttled to prevent abuse with each mailbox limited to sending up to 50 emails per day.
On special request we can allow root access at our discretion, there may be an additional fee involved and it should be noted that no guarantee or warranty or support will be given free-of-charge once root access has been granted. If support is needed there will be a Sysadmin fee assessed at $75/hour for any help needed in managing your server. If a restore of your server is needed after root access was previously granted, there is a $150 fee to provision a new server and restore all disks to the previous state.
Yes our remote team stretches across the continental US from Florida to Washington, we even have two team members in Alaska.
Hourly rates are as follows:
Graphic design: $50/hr.
Standard tech support: $75/hr or $50/hr for hosting/support clients.
Search engine optimization: $75/hr or $50/hr for hosting/support clients.
Development & programming: $100/hr or $75/hr for hosting/support clients.
Systems administration support: $100/hr.
Security and server audit: $150/hr.
All rates are subject to change at any time on a per-job basis.
YES! We love to give charitable organizations and nonprofits a helping hand any way we can with free services or reduced-rate services, please contact us and let us know what your organization does and what needs it may have that we can help with 🙂
We accept credit/debit/Paypal through our payment processors at Stripe, Square, Authorize.net and Paypal.
Our hardware providers carry Tier-IV certifications, the highest rating available for datacenters. We have the capability to deploy servers strategically all across the globe from Europe, Asia, Australia and core locations in N. America on the east/west coasts and the midwest in Chicago or Dallas. The abundance of high speed bandwidth and cutting edge hardware in the fastest growing datacenter location in the US makes the Dallas TX location our preferred default for newly provisioned servers, its central location with a temperate geographic area is the ideal choice for safe data storage.